RETURN POLICY
The User may return to PALMIRA CYCLES, free of charge, any product that has a manufacturing defect. Taking into account the nature of the contracted products, the User will have a period of 15 days after receiving the product at the indicated address and was aware of the lack of conformity of the product to notify PALMIRA CYCLES of its lack of conformity with them.
If this period is exceeded, any damages will be assumed by the User. The return of products that have manufacturing defects in them, will not entail any additional cost for the User. To formalize the return, the User must contact PALMIRA CYCLES within the 15 day deadline by email hola@bicicletaspalmira.com indicating the product or products to be returned, attaching a photograph and a detailed list of the defects appreciated in the same in case the product arrived damaged.
Once PALMIRA CYCLES has received the communication from the User, it will inform you within 3 to 5 business days if the product is returned or not. In case of return, PALMIRA CYCLES will indicate to the User the form of collection or delivery to their offices / warehouses of the defective product. Each product to be returned must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that came with it.
If this is not done by the User, PALMIRA CYCLES reserves the right to refuse the return. Once the product has been received and the defects verified, PALMIRA CYCLES will allow the User to replace the product with another of identical characteristics, unless this option is objectively impossible or disproportionate for PALMIRA CYCLES. In the event that due to lack of stock, another product with the same characteristics can not be shipped, the User may choose between terminating the contract (that is, the refund of the amounts paid) or requesting the sending of another model that The User voluntarily chooses the same amount or less than the one contracted, never higher.
The delivery of the product of identical characteristics or of the new model that the User chooses, as appropriate, will be made in the next 15 business days from the date on which PALMIRA CYCLES will confirm to the User the substitution of the defective product or shipment of the product. new model. The substitution, the sending of a new model or the termination of the contract will not imply additional expenses for the User in the cases of factory defects or damages previously explained.
If the User terminates the contract for reasons unrelated to damage or manufacturing defects, PALMIRA CYCLES will carry out the return of the entire amount paid to the User for the purchase of the defective product with the exception of shipping costs and transaction fees. economic if this has been done with credit / debit card or in the case of a cash on delivery.
PALMIRA CYCLES informs Users that the deadline for the return of the amounts paid will be within a stipulated period of 15 days.
WITHDRAWAL
In the event that the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of fifteen (15) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.
However, the User shall be responsible for the direct cost of return to PALMIRA CYCLES, whether it returns the order in full or decides to return only some of the products of the order. To formalize the return, you must contact PALMIRA CYCLES at hola@bicicletaspalmira.com. Once this communication has been received, PALMIRA CYCLES will indicate the way to send the order to its offices or warehouses. The User may send the product to the offices of Ciclofactoria workshop in Zaragoza: – Ciclofactoria. C / Mariano Barbasán 10 50,006 Zaragoza
PALMIRA CYCLES is not responsible for the courier company that the User contracts for the return of the order. In this sense, PALMIRA CYCLES recommends the User to require the courier company to provide proof of delivery once the courier has deposited the product in the offices of PALMIRA CYCLES, so that the User has proof that the product has been delivered correctly to PALMIRA CYCLES.
In the same way, PALMIRA CYCLES is not responsible for the address where the User sends the order for its return. It must always be our office. The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User. The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it.
If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that PALMIRA CYCLES may refuse the return.
Once PALMIRA CYCLES verifies that the order is in good condition, it will proceed to return all the amounts paid by the User. If the User decides to return the order in full, PALMIRA CYCLES will return to the User all the amounts paid by the User, except for the shipping costs.
In any case, PALMIRA CYCLES will return the amounts paid as soon as possible and, in any case, within 15 calendar days following the date on which the User has informed of its decision to withdraw from the contract.
PRODUCT EXCHANGE POLICY
PALMIRA CYCLES does not allow the exchange between a product purchased by the User for another product that is offered on the Website. In case the User wants to make the change in a product, he must exercise his right of withdrawal on the same as established in the section of ‘Withdrawal’.
